FREQUENTLY ASKED QUESTIONS

See our most frequently asked questions below. If your question is not on the list, please contact us.

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BOOKING AND PAYMENT

The fastest and easiest way to make a reservation, is by using our online booking engine. It takes less than 2 minutes. Click the green “Book now” button located at the upper right corner of every page and follow a few simple steps. For last minute reservations (less than 5 hours in advance), please give us a call.

That can either happen if we are fully booked, or if you’re trying to book a tour that starts in less than 5 hours. Please give us a call to check if there are free spots.

We accept cash and credit/debit card payments on arrival.

To make changes to your existing booking please visit https://econaturesways.paxportal.io/

You can also call us or send us an email.

 

We do not require upfront payment upon booking, and cancellation is free of charge. If you need to cancel, kindly inform us promptly so that we can open up the spots for other guests.

TOURS

Rain is usually not a problem for rafting. You will be wet anyway, so yes, rafting will take place in the rain as well. The only exception might be a heavy thunderstorm. In this case we might need to pospone the tour or even cancel it.

Canyoning however is a bit more weather sensitive. In case of very bad weather forecast, we will call you and let you know if your canyoning tour will need to be postponed or canceled.

Please ensure you bring swimwear to wear underneath the wetsuits provided. We recommend bringing a towel for your convenience. 

The Sušec beginner canyoning tour is suitable for families with young children as well as adults that might be unsure about going for the intermediate tour. However, most somewhat sporty adults (even beginners) will go for the intermediate canyoning tour Fratarica. The Predelica canyoning tour will suit those who have at least some previous canyoning experience.

You will find our meeting point on this page https://www.econaturesways.com/contact-us/

Please click the “Get directions” button and DO NOT enter the address listed there.

Please be at the meeting point at least 15 minutes before departure time. Half an hour before is recommended.

Yes, we offer a pick-up service in Bovec and nearby villages Soča, Kal-Koritnica, Plužna, Čezsoča, Log Čezsoški and Žaga. You need to book the pick-up option at the time of booking. 

All the necessary rafting or canyoning equipment is included in the price. You need to bring just swimwear and a towel.

No. We will provide you with rafting or canyoning shoes.

Of course, but we strongly recommend bringing a strap so you can tie them around your head.

Please note that we can’t accept responsibility for any lost or broken glasses or other personal items.

You will leave all your stuff in our van before the start of the tour. We recommend you leave valuables in your hotel or at our meeting point.

Yes, every guide has a dry bag where you can put your medicine. Please inform us about your condition before the start of the tour.

Yes, you can. We recommend putting the camera on your helmet. We provide helmets with classic GoPro mounts upon request. Please note that there is a limited number of helmets available, so we can’t always guarantee one will be available. You can also bring your own GoPro helmet mount.

We would like to inform you, that we don’t allow cameras on selfie sticks on our tours, since you will need to use your hands for either paddling or rappelling.

We are not responsible for possible lost or broken cameras.

We don’t recommend that, since there’s a very high chance you will lose or damage it and you won’t be able to take many photos anyway since you will need to use your hands either for paddling or rappelling. Instead we will take photos for you.

Accident insurance is not included. Every participant is responsible for their own accident insurance.

We clean our equipment after each use with Coco Loco Eco Wetsuit Cleaner, a natural and eco-friendly shampoo. While we strive for quick drying, it may happen on rare occasions that the wetsuits are not completely dry, but they are guaranteed to be clean and fresh-smelling.

NATURE AND ENVIRONMENT

We only organize our rafting and canyoning tours for small groups of people and we always try to plan our tours at times, when the river is less busy, to protect our environment and of course to make sure our guests can enjoy the beauty of the river. 

Educating our guests about the local environment and wildlife is important to us. All visitors are required to follow the Leave No Trace principles and respect the natural environment. Our rafting and canyoning tours in the Soča valley, are eco-friendly activities that allow visitors to experience the natural beauty of the region in a respectful and sustainable way.

PHOTOS

Yes, we take photos on all our tours and they will be available to download one day after the tour free of charge. 

We will send you an email with a download link one day after your tour.

Haven’t found an answer to you question? Please feel free to contact us.